SMART Marketing and PR

S = Strategy to Meet Goals
M = Media Mix
A = Art & Creative that Sells
R = Research to Identify Buyers and Measure the Results for ROI
T = Tactics & Channels that Fit the Situation

Showing posts with label media mix. Show all posts
Showing posts with label media mix. Show all posts

Saturday, December 26, 2009

SMART Marketing at the Right Place to the Right Audience

Even a fifth grader Gets It.

This sign is on a community dog "Poop Can." It's advertising a dog sitting service.

STRATEGY TO MEET THE GOAL & TARGET: The message goes only to prospective customers. It does not intrude on anyone who would have no interest in the service, like in a mailbox or a doorhanger of a home without a pet.

RIGHT MEDIA MIX IN THE RIGHT LOCATION: Sign on the Can

CREATIVE THAT SELLS: Hand drawn picture of a dog that attracts and headline that lets you know what's for sale instantly.

BRANDING THAT STATES THE BENEFIT: "I Will Be There"

TACTICS TO FIT THE SITUATION. CALL TO ACTION THAT CAN BE MEASURED (# of calls): "Call xxx-xxxx"

Most Lemonade Stand Entrepreneurs Get IT Too!


Monday, July 20, 2009

Marketing that is Working Right Now: Customer Research

What is working right now in this tough market as the best, reasonable cost, mix for any organization is finding out who your customer types are (profile them) and then do the following:

- Events
- News Releases (not necessarily to the press)
- Web Promotion
- Radio Advertising
- E-blast Newsletters
- Direct Mail Advertising
- Search Engine Marketing (SEM)
- Social Networking (Social Media Marketing, SMM)

All must be highly targeted at your top purchasing demographics and done as a campaign – not a series of unconnected media activity. It works right now!

The strategy starts by figuring out exactly who your buyers are and creating unique events for them, and people just like them. This article will cover customer research and future articles will cover the events and the media mix shown above.

Who are Your Customers? Once You Find Out, You Can Find More Just Like Them.

Find out the demographics and other information about your best customers. Check with your top sales people, look at customer records, hold focus groups with your customers, call them, poll them, find out as much as you can about the following:

- What is their household income?
- What is their age?
- Where do they live?
- Single, married, kids?
- Have they bought before?
- Why did they buy your product or service?
- Was there a particular benefit, feature, message that brought them to you?
- What media do they use: Which TV channels, radio stations, websites, magazines and newspapers, etc.?
- How did they hear about you? Careful! This is tenuous at best. Most won’t remember or won’t tell you accurately for a number of reasons but if most say the same thing it might be reliable.
- What are their favorite charities?

You’re looking for trends, not private or individual information.

After you figure out your best customer data, create customer profiles so you can use the information to:

- Create events to appeal directly to them
- Decide when is the best time to have an event and advertise
- Figure out where to have events
- Position your product or service vs. the competition
- Create a message to use to write news releases and other copy
- Target web sites you can use to use to promote (including social networking sites and groups)
- Promote on specific radio stations
- Get potential addresses to use for direct mail

Next article, Unique Events!